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Terms of Service

Terms of Service

Please Read the Follow Terms of Service Before Signing Up

Vasere agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). Use of Vasere. Service constitutes acceptance and agreement to Vasere . AUP as well as Vasere . TOS policy (Terms of Service).


Account Ownership

You are responsible for any activity or actions performed through this provided account, subject to the terms of services outlined on this page. By subscribing to our services, you are agreeing that the services rendered are solely for your use and not any third party. Vasere Services holds no discrimination towards any groups, whether it be nationality, gender, or age. You are however responsible to ensure that the rules and regulations applied by these terms and conditions comply with your local laws, in the case the two conflict,


Account Information Integrity

To use Vasere services, you are required to provide the full and valid account information as requested in the signup process. Should there be any changes during the subscription period in respect to your account and/or company information, you are responsible to make the required adjustments in the 'Client Area' portal. As a client of Vasere , you are required to provide only accurate information regarding your identity. In the case of suspected false representation Vasere reserves the right to request proof of identity prior to delivering services in the form of legal documentation i.e. Scanned ID, Passport, and/or Credit Card used in the purchase to ensure the safety of the existing client base and infrastructure of Vasere . Failure to provide legal documentation upon request within 48 hours will result in the cancellation of the Account.


Refusal of Service

Vasere holds the right to restrict use of services. We reserve the right to refuse service to anyone at any time for any reason.


Acceptable Usage Policy (AUP)

Vasere has developed an Acceptable Use Policy ("AUP"), which is hereby incorporated by reference in this agreement, supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing Vasere 's services. This AUP will be revised from time to time. A customer's use of Vasere 's services after changes to the AUP are posted on Vasere 's web site, will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes. In the event of a dispute between Vasere and Customer regarding the interpretation of the AUP, Vasere commercially reasonable interpretation of the AUP shall govern.


Customer Backups

Vasere is not responsible for customers backup. Vasere recommends you have your own backup system.


Access to Equipment

Vasere is the sole owner of the equipment used by the subscriber. The subscriber has no rights on the equipment used, and physical access to equipment, and datacenter, by customer is strictly prohibited.


Harassment and Abuse

Subscriber agrees to engage Vasere staff in a professional manner. This includes all communication mediums, such as email, helpdesk tickets, live chat, and telephone communication. Vasere does not tolerate abuse of any kind towards it's employees. This includes all verbal harassment, yelling, swearing, rudeness, threats to sue, threats to publicly post, threats to initiate chargeback, and any intentionally disruptive behaviour directed at Vasere staff. Any abuse will be construed as a violation of this Terms of Service agreement, and a single warning will be issued in case of violation. If abusive communication continues after aforementioned single warning, we reserve the right to suspend or terminate your account without refund.


Payments

Subscriber agrees that payments for services incurred at Vasere , shall be paid by valid payment method. Payment methods accepted by Vasere include Credit Card (MasterCard and Visa), PayPal, and Wire Transfer. Payments via any other payment method beyond the aforementioned, will not be accepted. Subscribers first payment for ordered services, upon subscribing for the first time, will only be accepted upon completion of a security check to protect against fraudulent orders. Subscriber agrees that Vasere is authorised to proactively charge any subsequent renewals, monthly, annual, or other, using payment method on file.


7 Day Money Back Guarantee

All new Vasere subscribers are eligible for a 7 day money back guarantee on Shared Hosting, Reseller Hosting, and Cloud Servers. For all other products without exception, there are strictly no refunds. This includes, but is not limited to, domain registrations, SSL certificates, 3rd party software licensing, managed support plans, Dedicated Servers, Custom Cloud products. The definition of a new customer is one who has never purchased services from Vasere in the past. Money Back Guarantee is applicable only for single purchases. If subscriber purchases a 2nd, 3rd, etc. hosting package, and wishes to cancel the first hosting package, they are not eligible for a refund. If the TOS/AUP agreed upon when ordering is violated in any way, this retracts eligibility for the 7 Day Money Back Guarantee. Refunds will be issued only to the payment method that the original payment was sent from, and may take up to one (1) week to process. Wire Transfers are not refundable any circumstances (including during the money back guarantee period, if one applies), and refunds will be posted solely as credit to the hosting account for current or future Services. It is up to our sole discretion to reserve the right to deny any refund request if we feel abuse of services has occurred in any way.


Term

The term of service is selectable by subscriber during the ordering process on our publicly accessible shopping cart. Term can also be adjusted post-signup via subscriber request to Vasere for term adjustment. The term begins upon the processing of subscribers order. Successful order processing is subject to payment of referenced order invoice. Unless subscriber specifies otherwise through either (i) cancellation notice within acceptable notice period; (ii) request for term augmentation; the term, in length equal to its prior term, will renew automatically.


Chargebacks

Subscribers that wish to dispute a payment, must send an email directly to [email protected] whereby issue will be researched, and investigated by account managers. If this step is skipped, and payment dispute and/or chargeback is executed with his/her credit card issuing bank and/or PayPal (Dispute), said subscribers account will be immediately suspended pending investigation of the issue. Vasere has a zero tolerance policy for chargebacks. Any customer who disputes a credit card or PayPal payment, agrees to pay a Reactivation Fee of 75 EUR for services to be unsuspended, regardless of the outcome of dispute. We reserve the right to deny renewal of our services to any subscriber who issues a chargeback.


Fee Increases

Vasere reserve the right to increase its fees for services effective the first day of a renewal term. Vasere will give customers at least a thirty (30) day notice of impending price increases prior to the issuance of their terms renewal.


Late payment

Invoices must be paid by their respective due date. All invoices have clearly defined due dates which are visible on said invoices. Subscribers that have not paid their fees by notated due date as specified on the invoice, understand that they are in breach of this agreement; accounts that are in arrears for 3 or more days will be subject to automatic service suspension. Reactivation of services that have been suspended due to late payment, is possible, only after full settlement of past due invoices, and the payment of a 10 EUR reactivation fee. Accounts that are over 14 days, are subject to immediate termination. Backups will be held for 14 further days, pending total deletion. Account restoration from archived backups are subject to a 175 EUR restoration fee.


Taxes

Subscribers whom are residents of the European Union must pay applicable VAT. Those subscribers that purchasing on behalf of a registered company, are excluded from VAT charges, granted that a valid Europa VAT number is provisioned to our accounts team during signup.


Suspension of Services

You agree that Vasere may suspend your services without liability if (i) we reasonably believe that the services you have subscribed to are being used in violation of our AUP (Acceptable Usage Policy); (ii) you have unpaid, overdue invoices within your client area portal; (iii) your services are being used to carry out attacks on other servers, or your services are under attack, or your services are in any way, wilful or not, affecting the quality of service of other customers.


Cancellations

Subscriber acknowledges that a minimum of 14 days (30 Days Notice required for Dedicated Servers) cancellation notice prior to the renewal of subscribed term must be made. Notice of cancellation can be made subject to the following guidelines:

  • Cancellation Request can be submitted to the billing department by emailing [email protected]

    • Cancellation Request can be submitted to the billing department by clicking the Request Cancellation button within the specific service page of subscribed service, that subscriber wishes to cancel.

Subscribers that pay Vasere via PayPal, it is your responsibility to cancel any subscription for recurring PayPal payments. Vasere (which has no control over PayPal subscription payments) is not responsible for payments made from your PayPal account after cancellation and is under no obligation to refund such payments made after cancellation.


Disclaimer of Warranties

Vasere DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW Vasere DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN "AS IS" BASIS.


Limitation of Damages

NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF Vasere AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR ONE MONTH OF SERVICE.


Indemnification

Customer agrees to indemnify and hold harmless Vasere , Vasere affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer's services in violation of applicable law or the AUP by Customer or any person using Customer's log on information, regardless of whether such person has been authorized to use the services by Customer.


Force Majeure

Vasere shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Vasere control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.


Terms of Use Change

Vasere reserves the right to augment the above terms of service at any time. Such changes will become effective and binding after their posting on The Company's website. By continuing to use Vasere services after any posted revision, all subscribers agree to abide by it.


Governing Law

The subscriber agrees that this Agreement shall be governed in all respects by the laws and courts of Netherland. Subscriber agrees that any claim or dispute that may arise against Vasere ., must be resolved by a court located in Netherland.